bdtok's Privacy Policy
Your personal information is completely safe with us. Here is a full description of how bdtok collects, stores, and protects your data.
Introduction & Scope
bdtok is a trusted online gaming platform for users in Bangladesh. We place the highest importance on the privacy and data protection of those who use our services. This privacy policy applies to the bdtok website (bdtok.lat) and all related services.
This policy describes what information we collect when you use our platform, the purposes for which that information is used, who it is shared with, and the steps we take to protect your data.
Our platform is only for individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected by mistake, we will delete it immediately.
Information We Collect
2.1 Information You Provide Directly
When you create an account on bdtok or contact us, you directly provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Content of conversations with the support team
2.2 Automatically Collected Information
When you use our platform, the following information is automatically recorded by technical means:
- IP address and device type
- Browser type and operating system
- Date and time of page visits (BST, UTC+6)
- Which pages of the site were visited
- Cookie and session data
- Referral source (how you arrived at the site)
2.3 Transaction & Gaming Information
To operate our services correctly and ensure financial security, we collect:
- Deposit and withdrawal history
- Gaming history and preferred games
- Bonus and promotion usage information
- Transaction amounts and timestamps
- Records of account balance changes
2.4 Communication & Support Information
When you contact our support team:
- Records of live chat conversations
- Email content and attachments
- Details of complaints and their resolution
- Your preferred language of communication (Bengali or English)
Purpose of Data Use
bdtok uses the information collected for the following legitimate purposes:
3.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Providing bonuses, cashback, and VIP benefits
- Running gaming services without interruption
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring suspicious transactions
- Taking necessary steps to prevent money laundering and financial fraud
- Detecting multiple accounts
3.3 Customer Support
- Resolving your questions and issues
- Sending account-related updates and notifications
- Providing information on responsible gaming
3.4 Platform Improvement
- Analyzing user experience to improve the platform
- Identifying and resolving technical issues
- Testing and launching new features
Sharing Information with Third Parties
bdtok never sells or rents your personal information. However, limited sharing may occur in the following circumstances:
4.1 Service Provider Partners
Necessary information is shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), gaming software (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.), and technical support. These partners are required to comply with our privacy standards.
4.2 Legal Obligations
Information may be disclosed to fulfil court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Only the minimum amount of information necessary is provided in such cases.
4.3 Business Restructuring
If bdtok undergoes a change of ownership or business restructuring for any reason, user information may be transferred to the new authority. In such cases, the new authority will be bound to follow this privacy policy.
Cookie Policy
The bdtok website uses cookies to function correctly and to improve your experience. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are essential for maintaining login sessions, storing security tokens, and enabling smooth navigation. Disabling them may cause the platform to not work correctly.
5.2 Functional Cookies
These cookies are used to remember your preferences, such as language selection, preferred game categories, and so on. They help personalize your user experience.
5.3 Analytics Cookies
We collect statistical information to review and improve platform performance. This data is fully anonymized and is not used to identify you personally.
You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies will limit some services on the site.
Data Security Measures
SSL Encryption
Our platform uses industry-standard SSL (Secure Socket Layer) encryption technology. All data exchanged between you and our servers is fully encrypted.
Secure Storage
Your information is stored on secured servers. Passwords and sensitive data are encrypted using hashing technology — no staff member can read them.
Regular Audits
Our security team regularly conducts system audits and vulnerability assessments to identify and address any potential risks early.
Despite our best efforts to protect your data, no digital system is 100% risk-free. We ask that you use a strong, unique password and do not share your login credentials with anyone.
Data Retention Period
bdtok does not retain your information longer than necessary. When determining how long to keep data, we consider the following:
- Active accounts: All relevant information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, information related to financial transactions may be retained for a set period to meet legal obligations and resolve disputes.
- Legal requirements: Certain information must be retained as required by anti-money laundering regulations and other applicable laws.
- Analytics data: Anonymized statistical data may be retained for long-term use in platform improvement.
Once the required retention period ends, information is deleted securely.
Your Rights & Controls
As a bdtok user, you have the following rights over your own information:
8.1 Right to Access
You can submit a request to us to find out what information we hold about you and how it is being used.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you can contact our support team to request a correction.
8.3 Right to Request Deletion
In certain circumstances, you may request that your information be deleted. However, some information may not be deletable due to legal obligations or the need to resolve disputes.
8.4 Right to Object to Processing
You may object to your information being processed for specific purposes. In such cases, we will make a decision after considering the validity of your objection.
8.5 Opting Out of Marketing Communications
You can stop receiving promotional messages at any time by contacting our support team. However, transaction and account-related notifications cannot be stopped, as they are an essential part of the service.
Protection of Minors' Information
bdtok is an adults-only platform operated solely for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Identity documents are required to verify age during account registration. If we suspect that information from a minor has entered our system in any way, that account will be suspended immediately and the relevant information will be deleted.
If a parent or any other person believes that a minor's information is in our system, please notify our support team.
Policy Changes & Updates
bdtok reserves the right to change or update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- The updated policy will be published on this page
- A notification will be sent to your registered email
- A notification will be shown when you log in to the platform
If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the new policy. For significant changes, we may seek your explicit consent.
The latest effective version of this privacy policy will always be available on this page.
Contact Us
Contact us for any questions regarding privacy
If you have any questions or concerns about this Privacy Policy, or if you wish to submit a request regarding your data rights, please contact our support team directly.
Our support team is available 24/7 — in both Bengali and English.
You can also find answers to common questions on our FAQ page. To learn more about bdtok's services and policies, see our Terms and Conditions.